Customer Support in English — Digital Advertising

CCTalents; Lisboa; On-site; EUR 9,500 - 11,000; Full time

Benefits offered by this job

Health and dental insurance

Meal allowance

Training period compensation

Job summary

CCTalents is hiring for a customer experience role in Lisbon, offering on-site work with a 40-hour week and rotating shifts from 06:00 to 00:00. The team supports small and medium businesses with digital advertising tools and self-service solutions, starting with English at C1 level and emphasizing empathy and collaboration.

Compensation includes a gross base salary of €938 per month, meal allowance of €7 per eligible day, and health/dental insurance after signing.

Qualifications

• English at C1 level or above with excellent spoken and written communication.
• Empathy, a willingness to learn and a collaborative approach.
• Ability to de-escalate difficult situations and handle sensitive information.

Responsibilities

• Provide pre- and post-sales support by chat, email and telephone.
• Answer questions about advertising tools and help customers use self-service solutions.
• Resolve issues with empathy and contribute to customer satisfaction.

Skills

English (C1+)

Empathy

Willingness to learn

Collaboration

De-escalation

Job description

Help small and medium-sized businesses use digital advertising solutions. CCTalents is recruiting for a customer experience team in Lisbon.

What you will do

Provide pre- and post-sales support by chat, email and telephone.

Answer questions about advertising tools and help customers use self-service solutions.

Resolve issues with empathy and contribute to customer satisfaction.

What we are looking for

English at C1 level or above, with excellent spoken and written communication.

Empathy, a willingness to learn and a collaborative approach.

Ability to de-escalate difficult situations and handle sensitive information responsibly.

What is offered

Gross base salary of €938 per month, plus holiday and Christmas allowances.

Meal allowance of €7 per eligible day.

Employment contract of uncertain duration, with an expected duration of 12 months stated in the project brief.

Health and dental insurance after signing the contract, subject to NIF and NISS requirements and the plan terms.

Initial training is expected to last around 17 working days in English; the stated compensation of €18.56 per day is conditional on successful completion.

Schedule and location

On-site work in Lisbon.

40 hours per week: 8 working hours per day plus a 1-hour lunch break.

Rotating shifts from Monday to Sunday, between 06:00 and 00:00.