Customer Support For Ai Tech Company - English Speaker

Tp Portugal; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Tp Portugal seeks a Customer Care & Technical Support specialist to help clients implement web-based AI products and grow knowledge bases in a fast-paced environment.

You will train customers, provide guidance on AI tools, and aim for high first-contact resolution with strong communication and problem-solving skills.

Qualificações

• Fluent written and spoken English required.
• Experience in technical support and AI tools is a plus.

Responsabilidades

• Assist customers by implementing web-based products with clients.
• Train users on AI tools and products and provide guidance.
• Deliver high-quality service and maintain strong customer satisfaction.

Conhecimentos

Written English

Verbal English

Technical support

AI tools

Customer focus

Decision making

Communication

Creative problem solving

Relationship building

Descrição da oferta de emprego

Are you passionate about new technologies? Would you like to join one of the leading tech companies?

You will support our client as a Customer Care & Technical Support, growing and developing your knowledge base of online advertising in an innovative and fast paced environment.

Our Client is an American artificial intelligence research organization recognized as a leader in the development of generative AI technologies. They focus on building advanced systems, particularly tools that understand and generate human language. It is also known as the creator of one of the most widely used AI chatbots.

What you'll do

• Perform and verify the implementation of web-based products with customers;
• Give guidance, support, and train customers on how to use AI tools and products;
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures;
• Provide optimal advice regarding different queries of the business clients;
• Achieve strong customer satisfaction with a focus on first contact resolution.

• Fluent level of written and verbal communication skills in English;
• Experience in technical support and AI tools and products (preferred);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers.