Customer Support Expert – Lisbon, Portugal

CB Talents; Lisboa; Sur place; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

Relocation support

Accommodation included

Meal allowance

Health insurance

English training

Contract security

Annual leave 20-22 days

Résumé du poste

CB Talents in Lisbon, Portugal is hiring for a full-time customer support role supporting an entertainment streaming platform. You will handle member inquiries via phone, email, and chat, resolve account and billing issues, and provide product guidance to enhance user experience.

The role requires fluency in Castilian Spanish and Basque, plus English (B1+), and offers relocation support, health insurance from day one, a 12-month contract with a path to permanence, and a 40-hour work week on-site

Qualifications

• Native or fluent in Castilian (Spanish).
• Native or fluent in Basque.
• English proficiency at least level B1.

Responsabilités

• Deliver Great Support via phone, email, or chat with a friendly, solution-oriented approach.
• Assist with account management, billing inquiries, and technical troubleshooting.
• Guide users by sharing product features to keep them engaged.

Connaissances

Castilian (Spanish)

Basque

English (B1+)

Description du poste

Ready to combine your language skills with a new adventure in one of Europe's most vibrant coastal capitals? Join a dynamic, multicultural team in Lisbon supporting one of the world's leading entertainment streaming platforms.

What You'll Do

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Share product and service features to keep users hooked on their favorite content.

Who We're Looking For

• Languages: Native or fluent in Castilian (Spanish) AND Basque, plus English (B1+).
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift schedule (including weekends and holidays).

What's in it for You?

• Full Relocation Support & Accommodation: Choose between two competitive package options:
  • Option A (With Private Room): €1,059.33 gross cash compensation/month + a private room in a modern,fully equipped company apartment (all utilities included for up to 14 months if relocating from >100 km away).
  • Option B (Without Room): €1,262.33 gross cash compensation/month.
• Meal Allowance: €154/month delivered tax-free via a dedicated HR debit card for groceries and dining out.
• Day 1 Health Insurance: Complete medical coverage starting on your first day.
• Paid Professional Training: 2-week intensive English training program to set you up for success.
• Contract Security: 12-month contract with a clear path to permanent employment.
• Generous Vacation: 20–22 paid days off per year + Portuguese public holidays.

Role Summary

• Location: Lisbon, Portugal (On-site)
• Employment Type: Full-Time (40 hrs/week)