Customer Support Expert (Castilian & Basque) – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation support

Housing option

Meal allowance €154/month

Health insurance

Training program

12-month contract

Paid vacation

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring for a full-time on-site customer support role for a leading streaming platform. You will assist members via phone, email, and chat, handling account, billing, and technical questions.

Requires native or fluent Castilian and Basque, plus English (B1+). Offering relocation support, a housing option, and health insurance, with a 12-month contract and two training weeks to ramp up.

Qualifications

• Languages: Native or fluent in Castilian (Spanish) and Basque, plus English (B1+)
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented
• Flexibility: Full-time, 24/7 rotating shift including weekends and holidays

Responsibilities

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Explain product and service features to keep users engaged with content.

Skills

Customer support

Problem solving

Communication

Job description

Ready to combine your language skills with a new adventure in one of Europe's most vibrant coastal capitals? Join a dynamic, multicultural team in Lisbon supporting one of the world's leading entertainment streaming platforms.

What You'll Do

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Share product and service features to keep users hooked on their favorite content.

Who We're Looking For

• Languages: Native or fluent in Castilian (Spanish) AND Basque, plus English (B1+).
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift schedule (including weekends and holidays).

What's in it for You?

• Full Relocation Support & Accommodation: Choose between two competitive package options:
  • Option A (With Private Room): €1,059.33 gross cash compensation/month + a private room in a modern,fully equipped company apartment (all utilities included for up to 14 months if relocating from >100 km away).
  • Option B (Without Room): €1,262.33 gross cash compensation/month.
• Meal Allowance: €154/month delivered tax-free via a dedicated HR debit card for groceries and dining out.
• Day 1 Health Insurance: Complete medical coverage starting on your first day.
• Paid Professional Training: 2-week intensive English training program to set you up for success.
• Contract Security: 12-month contract with a clear path to permanent employment.
• Generous Vacation: 20-22 paid days off per year + Portuguese public holidays.

Role Summary

• Location: Lisbon, Portugal (On-site)
• Employment Type: Full-Time (40 hrs/week)