Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Portugal; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Care Specialist fluent in Spanish and Basque to join our international team for a 12-month contract. The role includes handling account, subscription, and technical inquiries with a focus on customer experience.

The position offers full-time hours (40 per week) with rotating shifts, flight ticket reimbursement, comprehensive health insurance, and a company accommodation option. Spanish & Basque required; English at least B1.

Qualifications

• Fluent Spanish & Basque (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused attitude and flexibility for rotating shifts.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Basque

English (B1)

Customer service

Digital platforms

Problem-solving

Job description

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.