Customer Support Expert (Castilian & Basque) – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Health insurance

English training

Contract 12 months

Paid vacation

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a full-time customer support role for a leading streaming platform. You will assist members via phone, email, or chat, handle account management and billing inquiries, and provide technical troubleshooting support.

Required languages are Spanish and Basque plus English (B1+); candidates must be flexible for 24/7 rotating shifts, including weekends and holidays.

Qualifications

• Native or fluent in Castilian (Spanish) and Basque, plus English (B1+).
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift schedule (including weekends and holidays).

Responsibilities

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Share product and service features to keep users hooked on their favorite content.

Skills

Spanish

Basque

English (B1+)

Job description

Ready to combine your language skills with a new adventure in one of Europe's most vibrant coastal capitals? Join a dynamic, multicultural team in Lisbon supporting one of the world's leading entertainment streaming platforms.

What You'll Do

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Share product and service features to keep users hooked on their favorite content.

Who We're Looking For

• Languages: Native or fluent in Castilian (Spanish) AND Basque, plus English (B1+).
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift schedule (including weekends and holidays).

What's in it for You?

• Full Relocation Support & Accommodation: Choose between two competitive package options:
  • Option A (With Private Room): €1,059.33 gross cash compensation/month + a private room in a modern, fully equipped company apartment (all utilities included for up to 14 months if relocating from >100 km away).
  • Option B (Without Room): €1,262.33 gross cash compensation/month.
• Meal Allowance: €154/month delivered tax-free via a dedicated HR debit card for groceries and dining out.
• Day 1 Health Insurance: Complete medical coverage starting on your first day.
• Paid Professional Training: 2-week intensive English training program to set you up for success.
• Contract Security: 12-month contract with a clear path to permanent employment.
• Generous Vacation: 20-22 paid days off per year + Portuguese public holidays.

Role Summary

• Location: Lisbon, Portugal (On-site)
• Employment Type: Full-Time (40 hrs/week)
• Recruiter Contact: Kimia Kazemi