Customer Support Expert

Boeva Tech; Porto; Remote; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance card

Monthly holiday and Christmas bonuses

Accommodation support (optional)

Performance-based bonus opportunities

Training and onboarding program

Career growth opportunities

Job summary

Boeva Tech is hiring for a remote customer support role based in Portugal. You will assist Dutch-speaking customers and marketplace partners with orders, payments, deliveries and returns, delivering professional, solution-focused support from home.

The role emphasizes problem solving, clear communication, and handling inquiries for an international audience. A full-time, remote position with training and growth opportunities awaits.

Qualifications

• Fluent Dutch is mandatory.
• Strong communication and customer service skills are required.
• Ability to troubleshoot customer issues efficiently.
• Comfortable with digital tools and online platforms.
• Good organizational and multitasking skills.
• Customer-focused mindset with attention to detail.
• Ability to work independently in a remote environment.
• EU work authorization is required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Fluent Dutch

Strong communication

Customer service

Troubleshooting

Digital tools

Organizational skills

Independent work

Job description

About the Role

Join a fast-growing e-commerce customer support team and help create outstanding experiences for online shoppers and marketplace partners. In this role, you will assist customers and sellers with orders, deliveries, payments, returns, and digital products while ensuring professional and solution-oriented support.

This opportunity is ideal for customer-focused professionals who enjoy problem-solving, communication, and working in an international environment from the comfort of their home.

Key Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Requirements

• Fluent Dutch (mandatory).
• Strong communication and customer service skills.
• Ability to troubleshoot and solve customer issues efficiently.
• Comfortable working with digital tools and online platforms.
• Good organizational and multitasking skills.
• Customer-focused mindset with strong attention to detail.
• Ability to work independently in a remote environment.
• EU work authorization required.

What We Offer

• 100% remote work within mainland Portugal.
• Paid training and structured onboarding program.
• International and multicultural work environment.
• Private health insurance from day one of employment.
• Meal allowance card.
• Holiday and Christmas allowances paid monthly.
• Optional accommodation support for eligible candidates.
• Performance-based bonus opportunities.
• Career growth and development opportunities.
• Long-term employment prospects.

Schedule

• 40 hours per week
• Rotating shifts
• Monday to Sunday
• Operating hours between 07:00 and 23:00