Customer Support Expert

Boeva Tech; Covilhã; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

100% remote in Portugal

Private health insurance

Meal allowance card

Holiday and Christmas allowances paid

Accommodation support

Performance-based bonus opportunities

Career growth opportunities

Long-term employment prospects

Paid training

Job summary

Boeva Tech in Portugal is hiring for a remote Dutch-speaking Customer Support Specialist. You will assist customers and marketplace partners with orders, deliveries, payments, returns, and digital products, delivering professional, solution-oriented support from home.

The role emphasizes problem-solving, clear communication, and the ability to work independently in a multicultural, fully remote environment.

Qualifications

• Fluent Dutch (mandatory).
• Ability to troubleshoot and solve customer issues efficiently.
• EU work authorization required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with orders, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Dutch fluency

Customer service

Communication

Job description

About the Role

Join a fast-growing e-commerce customer support team and help create outstanding experiences for online shoppers and marketplace partners. In this role, you will assist customers and sellers with orders, deliveries, payments, returns, and digital products while ensuring professional and solution-oriented support.

This opportunity is ideal for customer-focused professionals who enjoy problem-solving, communication, and working in an international environment from the comfort of their home.

Key Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Requirements

• Fluent Dutch (mandatory).
• Strong communication and customer service skills.
• Ability to troubleshoot and solve customer issues efficiently.
• Comfortable working with digital tools and online platforms.
• Good organizational and multitasking skills.
• Customer-focused mindset with strong attention to detail.
• Ability to work independently in a remote environment.
• EU work authorization required.

What We Offer

• 100% remote work within mainland Portugal.
• Paid training and structured onboarding program.
• International and multicultural work environment.
• Private health insurance from day one of employment.
• Meal allowance card.
• Holiday and Christmas allowances paid monthly.
• Optional accommodation support for eligible candidates.
• Performance-based bonus opportunities.
• Career growth and development opportunities.
• Long-term employment prospects.

Schedule

• 40 hours per week
• Rotating shifts
• Monday to Sunday
• Operating hours between 07:00 and 23:00