Customer operations expert

Cross Border Talents; Lisboa; On-site; EUR 9,500 - 11,000; Full time

Benefits offered by this job

Meal allowance

Private health and dental insurance

22 days annual leave

Holiday and Christmas allowances

Job summary

Cross Border Talents is hiring an English-speaking Operations Customer Expert in Lisbon to support premium digital subscribers. You will manage sign-ups and renewals, resolve billing and technical issues, and explain AI tools across social and messaging platforms.

Training is provided in an international environment. This on-site role offers a structured first year, with a 12-month expectancy and potential for permanent contract after two years.

Qualifications

• English proficiency at C2 level or equivalent required.
• Interest in technology, social media, subscriptions, and AI-powered services.
• Basic computer skills and willingness to learn new systems.
• Problem solving and ability to handle customer enquiries.
• Willingness to make outbound calls when required.

Responsibilities

• Assist subscribers with sign-ups, renewals, billing, and subscription plan changes.
• Support users with account management and technical issues.
• Explain premium features, subscription benefits, and AI tools.
• Make targeted outbound calls to resolve enquiries when needed.
• Identify recurring issues and contribute to improving the customer experience.
• Follow established procedures and maintain high service standards.

Skills

Customer service

English proficiency

Problem solving

Communication skills

Outbound calls

Tools

CRM software

Job description

English-Speaking Operations Customer Expert

Premium Subscriptions, Social Media & AI | Lisbon, Portugal

Location: Lisbon, Portugal
Work Model: On-site
Language: English C2
Start Date: November 9, 2026
Contract: 12-month expected duration, with the possibility of a permanent contract after 2 years
Schedule: Full-time, 40 hours per week
Fixed Monthly Package: €1,248.33 gross, including meal allowance
Performance Bonus: Up to €200/month

About the Role

Would you like to work with a leading technology ecosystem connecting billions of people through social media, messaging, and AI-powered services?

We are looking for English-speaking Operations Customer Experts to support subscribers of a premium digital subscription service. You will help users manage subscriptions, resolve billing and technical issues, and explore exclusive features and AI tools across popular social and messaging platforms.

No matter your previous experience, you will receive structured training to help you succeed in this international environment.

Your Responsibilities

• Assist subscribers with sign-ups, renewals, billing, and subscription plan changes.
• Support users with account management and technical issues.
• Explain premium features, subscription benefits, and AI tools.
• Make targeted outbound calls to resolve enquiries when needed.
• Identify recurring issues and contribute to improving the customer experience.
• Follow established procedures and maintain high service standards.

Salary & Benefits

• Base salary: €938 gross/month.
• Holiday allowance: €78.17/month.
• Christmas allowance: €78.17/month.
• Meal allowance: €154/month via a prepaid meal card.
• Total fixed monthly package: €1,248.33.
• Performance bonus: Up to €200/month, depending on performance.
• Private health and dental insurance after contract signature, subject to the required registrations.
• 22 days of annual leave per year.
• Compensation time off for working on Portuguese public holidays, according to project procedures.

Holiday and Christmas allowances are paid monthly. The meal allowance is based on 22 working days and is exempt from Social Security and IRS contributions under the applicable conditions. Taxes and Social Security deductions apply to salary according to Portuguese law.

Training & Onboarding

The role begins with 10 working days of training, 8 hours per day, covering company systems, product knowledge, customer support procedures, and practical exercises.

Training is compensated proportionally for candidates who successfully complete it, according to the training agreement. The employment contract is signed after successful completion of training and the selection process.

Working Hours

• 40 hours per week, with 8 working hours and a 1-hour lunch break per day.
• Rotating shifts between 07:00 and 22:00, Monday to Sunday.
• Two rotating days off per week.
• Flexibility to work weekends is required.

Contract & Workplace

The position is based at a modern office in Lisbon, Portugal, with convenient public transport connections.

Following successful training and selection, you will sign an employment contract with an expected duration of 12 months. A permanent contract may be offered after two years, subject to the applicable arrangements.

This is an on-site position.

Requirements

• English proficiency at C2 level, both written and spoken.
• Interest in technology, social media, subscriptions, and AI-powered services.
• Basic computer skills and willingness to learn new systems.
• Problem-solving skills and the ability to handle customer enquiries.
• Willingness to make outbound calls when required.
• Flexibility to work rotating shifts, including weekends.

Previous customer service experience is beneficial but not essential.

Ready for Your Next Career Move?

Join an international team supporting premium digital services, develop valuable skills, and build your career in the technology sector.

Start date: November 9, 2026.