Customer Support Consultant – Financial Markets

HN Services; Lisboa; On-site; EUR 40,000 - 55,000; Full time

Job summary

HN Services in Lisbon is seeking a Customer Support Consultant to provide front-line support for financial applications and help ensure the smooth operation of our business-critical systems.

You will manage client tickets from opening to resolution, investigate incidents, perform data extraction and configuration requests, and assist with product releases, reporting and KPIs. Fluent Portuguese and English are required; French is a plus.

Qualifications

• Fluent Portuguese and English; French is a plus.
• Experience in production or application support.
• Strong knowledge of financial markets.

Responsibilities

• Manage client tickets from opening to resolution, keeping clients informed throughout.
• Investigate incidents, identify root causes and provide first-level technical support.
• Handle reporting, data extraction and application configuration requests.
• Support product releases, version changes and risk assessments.
• Prepare incident reports, operational KPIs and customer review meetings.
• Maintain support procedures and contribute to improvements in monitoring and automation.

Skills

Portuguese fluency

English fluency

Customer service

Analytical skills

Communication skills

SQL

Shell scripting

Partner support mindset

Tools

Linux/Unix

Jira

Monitoring tools

Job description

We are looking for a Customer Support Consultant to provide front-line support to clients and help ensure the smooth operation of business-critical financial applications.

Main responsibilities

• Manage client tickets from opening to resolution, keeping clients informed throughout.
• Investigate incidents, identify root causes and provide first-level technical support.
• Handle reporting, data extraction and application configuration requests.
• Support product releases, version changes and risk assessments.
• Prepare incident reports, operational KPIs and customer review meetings.
• Maintain support procedures and contribute to improvements in monitoring and automation.

Requirements

• Fluent Portuguese and English; French is a plus.
• Experience in production or application support.
• Strong knowledge of financial markets.
• Advanced SQL and good knowledge of Linux/Unix.
• Familiarity with incident, problem and change management, Jira and monitoring tools.
• Strong analytical, communication and customer service skills.
• Shell scripting and messaging systems are an advantage.

Working hours: 6:00 a.m. to 3:00 p.m. Portugal time.