Customer Support Agent - Fast-Paced, Detail-Driven

Concentrix; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Job summary

Concentrix Lisboa is seeking a friendly Production Agent to handle inbound and outbound calls and online inquiries, delivering courteous customer service and resolving routine problems for our clients.

You will clarify requirements, use tools to document interactions, and strive to meet KPIs while supporting product knowledge and cross-selling opportunities. The role requires strong communication, attention to detail and the ability to work in a team or independently in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and online inquiries, delivering courteous customer service.
• Clarify requirements and document interactions using appropriate tools.
• Aim to meet KPIs while promoting product knowledge and cross-selling opportunities.

Job description

Concentrix Lisboa is seeking a friendly Production Agent to handle inbound and outbound calls and online inquiries, delivering courteous customer service and resolving routine problems for our clients.

You will clarify requirements, use tools to document interactions, and strive to meet KPIs while supporting product knowledge and cross-selling opportunities. The role requires strong communication, attention to detail and the ability to work in a team or independently in a fast-paced environment.