Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Vila Franca de Xira; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Marketing-related degree advantage

Job summary

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent for B2B support on a digital payments and business tech platform. You will respond in Catalan and English, handling account and service inquiries and resolving issues with professional care.

Role requires experience in AdTech, digital marketing, and a contact centre environment, plus willingness to rotate shifts including nights. On-site in Lisbon, Portugal.

Qualifications

• Fluent Catalan and good English required.
• Experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Availability to work rotating shifts, including nights.

Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Skills

Catalan fluency

English proficiency

B2B support

Customer service

AdTech experience

Digital marketing

Social media knowledge

Strong communicator

Night shifts

Education

Marketing degree advantageous

Job description

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.