Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Costa da Caparica; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

Meal allowance per day (€7.63 net)

Complexity bonus (€65)

Zusammenfassung

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on our digital payments and business technology platform. You will deliver B2B support, handle account and service enquiries, and resolve technical and operational issues in Catalan and English.

Responsibilities include providing personalised support via phone/email/chat, verifying information, and maintaining records for quality and compliance.

Qualifikationen

• Fluent in Catalan and English.
• Experience in paid campaigns and digital marketing.
• Background in contact centre or customer service in an AdTech environment.
• Familiarity with social media and digital advertising.
• Strong communication and customer-service skills.
• Willingness to work rotating shifts including nights.

Aufgaben

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Kenntnisse

Catalan fluency

English proficient

B2B support

Customer service

Communication skills

AdTech experience

Ausbildung

Marketing-related degree

Jobbeschreibung

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.