Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance €7.63 net per working日

Complexity bonus €65

Job summary

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and business technology platform. You will provide B2B support in Catalan and English, addressing account and service inquiries and resolving technical issues.

The role requires availability for rotating shifts including nights, with on-site work in Lisbon. A background in paid campaigns, digital marketing, and social media familiarity is a plus for this position.

Qualifications

• Proficient in Catalan and English communication.
• Experience in paid campaign management is preferred.
• Background in digital marketing and AdTech customer support.
• Familiar with social media platforms and basic digital advertising.
• Strong communication and customer-service skills required.

Responsibilities

• Provide B2B customer support by phone, email or chat.
• Handle platform, account and service inquiries for business customers.
• Investigate technical and operational issues and provide practical solutions.
• Verify account information per procedures and maintain accurate records.
• Deliver a consistently professional customer experience.

Skills

Catalan language

English language

Customer service

Paid campaigns

Digital marketing

AdTech experience

Social media

Education

Marketing degree

Job description

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.