Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Estoril; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance (€7.63 daily)

Complexity bonus (€65)

Job summary

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and marketing platform. You will provide B2B support in Catalan and English, handling inquiries by phone, email and chat.

The role requires experience in paid campaign management, digital marketing, and AdTech support, with rotating shifts including nights at a Lisbon site. Benefits include meal allowance and a complexity bonus.

Qualifications

• Provide B2B support by phone, email and chat.
• Assist business customers with platform, account and service inquiries.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder information per procedures.
• Maintain records and follow policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent Catalan and good English.
• Experience in paid campaign management.
• Experience in digital marketing and AdTech contact centre roles.
• Familiarity with social media and digital advertising.
• Strong communication and customer-service skills.

Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Skills

B2B support

Communication

Customer service

AdTech experience

Digital marketing

Social media familiarity

Education

Marketing degree

Tools

CRM software

Social media platforms

Digital advertising platforms

Job description

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.