Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Loures; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Job summary

Cross Border Talents in Lisbon, Portugal seeks a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and marketing platform. You will handle B2B support by phone, email and chat in Catalan and English, resolve account and service enquiries, and help address technical and operational issues.

The role requires rotating shifts including nights in a 24/7 operation. A Marketing-related degree is advantageous and familiarity with social media is helpful.

Qualifications

• Fluent Catalan and good English required.
• Experience in AdTech customer service is advantageous.
• Willingness to work 24/7 rotating shifts, including nights.

Responsibilities

• Provide personalised B2B support by phone, email and chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information according to procedures.
• Maintain records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Skills

Catalan

English

Communication skills

Customer service

Paid campaign management

Digital marketing

AdTech experience

Social media familiarity

Education

Marketing degree (advantage)

Job description

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.