Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Mafra; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Complexity bonus

Zusammenfassung

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve issues in Catalan and English.

The role requires strong communication and customer-service skills, experience in AdTech or digital marketing, and the ability to work rotating shifts including nights. On-site in Lisbon, Portugal.

Qualifikationen

• Catalan and English fluency required.
• Experience with paid campaigns and AdTech helpful.
• Experience in digital marketing and contact centre roles.
• Willing to work rotating shifts including nights.

Aufgaben

• Provide personalised B2B support by phone, email and chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account information in line with procedures.
• Maintain accurate records and follow applicable policies.
• Deliver a consistently professional customer experience.
• Fluent Catalan and good English in daily work.

Kenntnisse

B2B support

Digital marketing

AdTech

Social media

Communication

Customer service

Shift work

Catalan language

English language

Ausbildung

Marketing degree

Jobbeschreibung

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.