Customer Support Agent – Business Payments Platform — Catalan

Cross Border Talents; Odivelas; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance (€7.63 net/day)

Complexity bonus (€65)

Job summary

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent for B2B help on a digital payments platform. You will handle enquiries in Catalan and English, assist with account and service issues, and resolve operational problems. Rotating shifts across a 24/7 schedule apply.

The role requires strong communication and prior AdTech/contact centre experience, with a focus on delivering professional customer service and accurate records.

Qualifications

• Catalan language fluency and strong English required.
• Experience in paid campaign management and AdTech customer service.
• Strong communication and customer-service skills.
• Familiarity with social media platforms and digital advertising.
• Willingness to work rotating shifts including nights.

Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Skills

Catalan fluency

English proficiency

Customer service

AdTech experience

Digital marketing

Social media familiarity

Communication skills

Shift flexibility

Education

Marketing-related degree (advantage)

Job description

About the Role

We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.

Key Responsibilities

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent or native-level Catalan and good English.
• Previous experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability to work rotating shifts, including nights.

Requirements

Languages

Catalan / English

Salary

€900–€950 gross/month (source salary: €930)

Benefits

€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.