Customer Support

Nomadify; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance bonus

Structured onboarding and continuous培训

International and multicultural work环境

Career development and internal 移动机会

Stable, long-term employment in a grow

Resumo da oferta

Nomadify in Lisbon seeks a German-speaking customer support specialist to handle inquiries via phone, email, and chat. You will deliver timely, accurate assistance in line with SLAs and maintain high customer satisfaction.

The role requires professionalism, reliability, and the ability to document interactions in the CRM system. Ideal candidates have native or near-native German, good English for internal communication, and prior experience in customer-facing roles.

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.

Responsabilidades

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German fluency

English proficiency

Customer service

Problem solving

Structured/KPI-driven

Professionalism

Descrição da oferta de emprego

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support

Relocation support may be provided in line with company policy

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country