Customer Success Specialist: Post-Onboarding & Adoption SaaS

Emotion; Lisboa; Presencial; EUR 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friday afternoons off

Birthday off

Private healthcare

Referral bonus

Volunteer days

Free coffee and fruit

Monthly team lunches

Resumo da oferta

Emotion Mobility is a PSG-backed global SaaS leader in fleet and mobility management, powering rental, leasing, subscription, and chauffeur operations for hundreds of enterprise clients worldwide.

As a Customer Success Specialist, you will nurture post-onboarding relationships, drive adoption and retention, coordinate with Product, Support and Onboarding teams, and monitor customer health to prevent churn while maximizing value.

Qualificações

• At least 2 years in Customer Success, Support, or related role.
• Strong communication and relationship management skills.
• Customer-centric mindset with excellent problem-solving abilities.
• Experience conducting client meetings and managing follow-up activities.
• Ability to manage multiple customer accounts simultaneously.
• Strong organizational and time management skills.
• Fluency in English and Portuguese (written and spoken).
• Proficiency with CRM tools, such as HubSpot.

Responsabilidades

• Drive customer adoption and long-term success through post-onboarding adoption meetings.
• Act as the primary contact for all post-onboarding engagement and support activities.
• Proactively monitor customer health, engagement, and product usage to identify risks and opportunities.
• Guide customers in achieving business objectives and maximizing value.
• Collaborate with Product, Support, Onboarding, and other teams to resolve challenges.
• Gather and communicate customer feedback to influence product and service improvements.
• Maintain up-to-date customer health metrics and CRM interactions logs.
• Identify trends and best practices to enhance the customer experience.
• Foster satisfaction, retention and advocacy at every touchpoint.
• Contribute to continuous improvement of CS processes and best practices.

Conhecimentos

Customer Success

Communication

Relationship management

Problem solving

Client meetings

Time management

English

Portuguese

Multitasking

Ferramentas

HubSpot

Descrição da oferta de emprego

Emotion Mobility is a PSG-backed global SaaS leader in fleet and mobility management, powering rental, leasing, subscription, and chauffeur operations for hundreds of enterprise clients worldwide.

As a Customer Success Specialist, you will nurture post-onboarding relationships, drive adoption and retention, coordinate with Product, Support and Onboarding teams, and monitor customer health to prevent churn while maximizing value.