Customer Success Manager II: Adoption & Growth

Pleo; Viseu; Híbrido; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Your own Pleo card

Lunch provided or allowance

Comprehensive private healthcare

25 days holiday + public holidays

Hybrid and remote options

5 extra days via salary sacrifice

Mental health & well-being support (My

Paid parental leave

Resumo da oferta

Pleo is seeking a Customer Success Manager II for its Customer Experience team to support SMB and Mid Market customers in the UK & Ireland and across Lisbon or London locations. You will drive adoption, expansion, and value realization of Pleo’s SaaS spend management platform.

You’ll report to the CX Manager and collaborate with CX, Onboarding, AM, Sales and Product to deliver exceptional service, build relationships, and scale our innovative solution while maintaining a strong focus on health

Qualificações

• 5+ years of prior experience in account management, sales or customer success roles.
• Fluent in English.
• Able to manage high-volume, fast-paced environment.

Responsabilidades

• Lead adoption and expansion projects for SMB and Mid Market customers.
• Advise customers on optimizing processes using the tool to maximize value.
• Own the adoption journey and manage long-term relationships.
• Collaborate with product, CX, onboarding, AM, and Sales teams to improve the customer experience.
• Qualify and triage inbound communications via email, chat, and other channels.
• Grow customer advocacy and engagement within the ecosystem.
• Monitor health scores and product adoption to reduce churn and drive expansion.

Conhecimentos

Fluent English

Empathy

Excellent communication

Ferramentas

Intercom

Descrição da oferta de emprego

Pleo is seeking a Customer Success Manager II for its Customer Experience team to support SMB and Mid Market customers in the UK & Ireland and across Lisbon or London locations. You will drive adoption, expansion, and value realization of Pleo’s SaaS spend management platform.

You’ll report to the CX Manager and collaborate with CX, Onboarding, AM, Sales and Product to deliver exceptional service, build relationships, and scale our innovative solution while maintaining a strong focus on health