Customer Success Manager (Individual Contributor)

Jobgether; Portugal; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Global collaboration

Ownership and autonomy

Professional growth opportunities

Job summary

Jobgether is seeking a Customer Success Manager (Individual Contributor) based in Portugal to guide customers through complex product journeys in a fully remote setting. You will own onboarding, relationship management, and ongoing support, partnering with design, production, and sourcing teams to ensure smooth project delivery.

You will manage SMB and mid-market accounts, monitor health metrics, identify risks, and explore opportunities for expansion while maintaining a customer-first approach

Qualifications

• 3+ years in Customer Success or related roles.
• Experience managing relationships in e-commerce, manufacturing, tech, or custom production environments is a plus.
• Strong communication and ability to explain complex concepts clearly.
• Excellent project coordination with multiple stakeholders and timelines.
• Proactive problem-solving with attention to detail.
• Commercial awareness for growth and upselling opportunities.
• Experience using CRM platforms to manage accounts and track activities.
• Ability to work remotely with strong ownership and accountability.

Responsibilities

• Own the post-sales customer journey from onboarding to ongoing support.
• Guide customers through complex workflows and align needs with internal capabilities.
• Coordinate between customers, design teams, and production or sourcing partners.
• Monitor progress, identify risks, and resolve issues to protect timelines.
• Provide consultative support during product development with guidance on specs and feedback.
• Manage a portfolio of SMB and mid-market accounts and track milestones.
• Identify opportunities for account expansion and new solutions.
• Collect feedback and collaborate with internal teams to improve processes.
• Maintain strong relationships through proactive engagement and clear communication.

Skills

CRM platforms (HubSpot)

Job description

Customer Success Manager (Individual Contributor)

Empresa : Jobgether Tipo de Emprego : Periodo Integral Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - Customer Success Manager (Individual Contributor)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Individual Contributor) based in Portugal.

This role offers the opportunity to guide customers through complex product journeys while building strong, long-term relationships in a global remote environment. You will act as a trusted advisor, helping clients successfully navigate custom product development from initial onboarding through delivery and future growth opportunities. Working closely with internal teams and external partners, you will ensure smooth project execution, resolve challenges, and improve the overall customer experience. The position combines customer success expertise, project coordination, commercial awareness, and a proactive problem-solving mindset. You will manage a diverse portfolio of clients while identifying opportunities to increase satisfaction, retention, and business growth. This is an ideal opportunity for an autonomous customer-focused professional who enjoys ownership, collaboration, and making a measurable impact in a fast-growing environment.

Accountabilities

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process.
• Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
• Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
• Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction.
• Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed.
• Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information, tracking milestones, and monitoring customer health metrics.
• Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals.
• Collect customer feedback and collaborate with internal teams to improve processes, products, and overall customer experience.
• Maintain strong customer relationships through clear communication, proactive engagement, and a customer-first approach.

Requirements:

• 3+ years of experience in Customer Success, Account Management, client operations, or a similar customer-facing role.
• Experience managing customer relationships in e-commerce, manufacturing, technology platforms, or customized product environments is highly advantageous.
• Strong communication and interpersonal skills with the ability to explain complex concepts clearly to customers with different levels of expertise.
• Excellent project coordination skills with the ability to manage multiple stakeholders, timelines, and priorities simultaneously.
• Proactive problem-solving mindset with strong attention to detail and the ability to identify and resolve operational challenges.
• Commercial awareness and confidence identifying growth opportunities, upselling opportunities, and solutions that create customer value.
• Experience using CRM platforms such as HubSpot or similar tools to manage accounts, track activities, and maintain customer records.
• Ability to work independently in a fully remote environment with strong ownership, organization, and accountability.
• Startup mindset with adaptability, urgency, resilience, and willingness to take initiative.
• Experience with apparel development, product manufacturing, fabric sourcing, or custom production is considered a strong advantage.
• Comfortable working with international teams and distributed colleagues across different time zones.

Benefits:

• Fully remote working environment with the flexibility to work from anywhere.
• Opportunity to join a global team and collaborate with colleagues across multiple regions.
• High level of ownership and autonomy in managing customer relationships and improving processes.
• Direct impact on customer satisfaction, retention, and business growth.
• Opportunity to work with innovative systems and technology-driven workflows.
• Continuous learning and professional development opportunities.
• Inclusive and collaborative culture focused on curiosity, excellence, and customer success.
• Support for professional growth within a fast-paced, international environment.