Customer Success & Growth Manager

BIGhub; Portugal; On-site; EUR 30,000 - 42,000; Full time

Job summary

BIGhub is seeking an accountable Account Manager to help customers succeed with our product. You will identify needs of both new and existing clients, build strong relationships, and communicate with internal teams to mitigate issues and drive value.

You will travel as needed to visit customers, gather feedback, and identify opportunities for growth on our platform, while maintaining health of accounts and delivering measurable outcomes for client success.

Qualifications

• Previous account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Make visits to our customers to identify opportunities for growth within our platform.
• Manage all reporting about the health of customers' accounts.

Skills

Account management

Client-facing communication

Travel readiness

Job description

BIGhub is seeking an accountable Account Manager to help customers succeed with our product. You will identify needs of both new and existing clients, build strong relationships, and communicate with internal teams to mitigate issues and drive value.

You will travel as needed to visit customers, gather feedback, and identify opportunities for growth on our platform, while maintaining health of accounts and delivering measurable outcomes for client success.