Customer Service Specialist German/English

CB Talents; Lisboa; Sur place; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Attendance bonus (€60/mo)

14-month salary

Résumé du poste

CB Talents in Lisbon is seeking a Customer Service Specialist to support and optimize performance for digital advertising campaigns. You will handle high-level, solutions-oriented support across paid campaign management platforms, guiding users through troubleshooting and best practices.

The ideal candidate has a Marketing degree, hands-on digital marketing experience, and a background in a Contact Centre or AdTech support role, with fluency in social media products and core advertising

Qualifications

• Must have proven experience managing paid advertising campaigns.
• Background in digital marketing and contact centre support for AdTech.
• Fluent with social media products and advertising ecosystems.

Responsabilités

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Analyze and resolve complex account and campaign queries using marketing know-how.
• Support a fast-evolving, global AdTech ecosystem.

Connaissances

Paid advertising campaigns

Social media fluency

Digital marketing

Contact Centre experience

Formation

Bachelor's degree in Marketing

Description du poste

Ready to Shape the Future of Digital Advertising?

Are you a social media native who understands the mechanics behind paid campaigns? Do you thrive in fast-paced, tech-driven environments? We are looking for a sharp, data-aware Customer Service Specialist to support and optimize performance..

If you have a background in digital marketing and love helping brands succeed, this is your next big move.

What You'll Do

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Utilize your digital marketing expertise to analyze, understand, and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving, globally recognized tech ecosystem.

What We Are Looking For

To smash it in this role, you must bring:

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelor's degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

Work Schedule & Flexibility

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00 - 16:00 OR 10:00 - 19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

Compensation & Perks

• Base Salary: €1,100 per month (paid across 14 months).
• Attendance Bonus: An extra €60 per month (paid across 11 months) just for being reliable and on top of your game.