Customer Service Specialist

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 15 000 - 17 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda is seeking a Customer Service Specialist to support digital advertising and paid campaigns from Lisbon. You will provide high-level, solutions-oriented assistance across troubleshooting, optimization, and platform best practices.

The role requires proven paid campaigns experience, a Marketing degree, and a strong background in digital marketing and AdTech support, with fluency in social media products and digital ecosystems.

Qualificações

• Proven experience managing paid advertising campaigns.
• Bachelor's degree in Marketing or closely related field.
• Solid experience in Digital Marketing and a background in a Contact Centre or AdTech support.
• Fluency in social media products and a strong grasp of digital advertising ecosystems.

Responsabilidades

• Provide high-level, solutions-oriented customer support for digital advertising platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Analyze, understand, and resolve complex account and campaign queries.
• Serve as a core support pillar in a fast-evolving tech ecosystem.

Conhecimentos

Paid advertising campaigns

Digital Marketing

Social media marketing

Data analysis

Formação académica

Bachelor's degree in Marketing

Descrição da oferta de emprego

Ready to Shape the Future of Digital Advertising? Are you a social media native who understands the mechanics behind paid campaigns? Do you thrive in fast-paced, tech-driven environments? We are looking for a sharp, data-aware Customer Service Specialist to support and optimize performance. If you have a background in digital marketing and love helping brands succeed, this is your next big move.

What You'll Do

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Utilize your digital marketing expertise to analyze, understand, and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving, globally recognized tech ecosystem.

What We Are Looking For

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelor's degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

Work Schedule & Flexibility

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00 – 16:00 OR 10:00 – 19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

Compensation & Perks

• Base Salary: €1,100 per month (paid across 14 months).
• Attendance Bonus: An extra €60 per month (paid across 11 months) just for being reliable and on top of your game.