Customer Service Specialist German/English – ByteDance MPO Platforms

Cross Border Talents; Lisboa; Hybrid; EUR 11,171 - 13,380; Full time

Benefits offered by this job

Attendance bonus

Job summary

CB Talents SP is seeking a Customer Service Specialist to support ByteDance MPO Platforms in Lisbon. As a social media native, you will provide top-notch customer support for digital advertising campaigns.

The ideal candidate will have proven experience in managing paid advertising campaigns, a relevant degree in Marketing, and a strong understanding of digital marketing practices.

Competitive compensation includes a base salary of €1,100/month and an attendance bonus of €60/month for reliability.

Qualifications

• Proven experience managing paid advertising campaigns is mandatory.
• Solid experience in Digital Marketing and a background working in a Contact Centre.
• Absolute fluency in social media products and a strong grasp of digital advertising ecosystems.

Responsibilities

• Provide high-level, solutions-oriented customer support for digital advertising platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Analyze, understand, and resolve complex account and campaign queries.

Skills

Paid advertising campaign management

Digital marketing expertise

Social media fluency

Customer support

Education

Bachelor's degree in Marketing or closely related field

Job description

Ready to Shape the Future of Digital Advertising?

Customer Service Specialist – ByteDance MPO Platforms

Are you a social media native who understands the mechanics behind paid campaigns? Do you thrive in fast-paced, tech-driven environments? We are looking for a sharp, data-aware Customer Service Specialist to support and optimize performance on ByteDance MPO Platforms.

If you have a background in digital marketing and love helping brands succeed, this is your next big move.

What You'll Do

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Utilize your digital marketing expertise to analyze, understand, and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving, globally recognized tech ecosystem.

What We Are Looking For

To smash it in this role, you must bring:

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelor's degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

Work Schedule & Flexibility

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00 – 16:00 OR 10:00 – 19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

Compensation & Perks

• Base Salary: €1,100 per month (paid across 14 months).
• Attendance Bonus: An extra €60 per month (paid across 11 months) just for being reliable and on top of your game.

Apply Today!

If you have the AdTech grit, the marketing degree, and the drive to work with one of the biggest names in global media, we want to hear from you.