Customer Service Specialist German/English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Attendance bonus

14-month salary

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a Customer Service Specialist with a data-driven mindset to support and optimize paid campaigns within digital advertising platforms. You will help brands succeed by resolving complex account queries and guiding users through troubleshooting and best practices.

The role requires proven experience in paid campaigns and a marketing degree, with a daytime start.

Qualifications

• Proven experience managing paid advertising campaigns.
• Bachelor's degree in Marketing or related field.
• Experience in Digital Marketing and AdTech support.
• Strong understanding of social media products and digital ad ecosystems.

Responsibilities

• Provide high-level, solutions-oriented customer support for digital advertising.
• Guide users through troubleshooting, optimization, and best practices.
• Analyze and resolve complex account and campaign queries.
• Support a fast-evolving tech ecosystem.

Skills

Paid advertising management

Social media fluency

Customer support

Education

Bachelor's degree in Marketing

Job description

Ready to Shape the Future of Digital Advertising?

Are you a social media native who understands the mechanics behind paid campaigns? Do you thrive in fast-paced, tech-driven environments? We are looking for a sharp, data-aware Customer Service Specialist to support and optimize performance. If you have a background in digital marketing and love helping brands succeed, this is your next big move.

What You'll Do

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Utilize your digital marketing expertise to analyze, understand, and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving, globally recognized tech ecosystem.

What We Are Looking For

To smash it in this role, you must bring:

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelor's degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

Work Schedule & Flexibility

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00-16:00 OR 10:00-19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

Compensation & Perks

• Base Salary: €1,100 per month (paid across 14 months).
• Attendance Bonus: An extra €60 per month (paid across 11 months) just for being reliable and on top of your game.