Customer Service Specialist - German & English

Cross Border Talents; Coimbra; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome Bonus

Meal Allowance

Relocation Support

Resumo da oferta

Cross Border Talents is recruiting a German & English Customer Service Specialist (Diabetes & Medical Devices) to be based on-site in Porto, Portugal. You will support users of medical devices with empathetic, clear guidance, handling inquiries, and resolving issues across markets.

The role requires fluent German and English (C1), willingness to work a 24/7 rotating schedule with possible night shifts, on-site in Porto, with relocation support and a welcome bonus.

Qualificações

• Fluent written and spoken German and English.
• Willingness to work on-site in Porto, Portugal.
• Rotational 24/7 schedule with some night shifts.
• Strong organizational and communication skills.

Responsabilidades

• Deliver high quality customer care in German and English across markets.
• Demonstrate empathy and problem-solving to resolve issues and disputes.
• Process and retain complex information regarding diabetes medical devices and guidelines.
• Maintain accurate documentation and quality standards in a fast-paced environment.

Conhecimentos

German language

English (C1)

Customer service

High stress management

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in German and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal German + English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support