Bilingual German & English CS Specialist - On-site Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents is recruiting for a German & English Customer Service Specialist (Diabetes & Medical Devices) to be based on-site in Porto, Portugal. You will support users of diabetes medical devices, offering empathetic guidance and technical assistance while maintaining quality documentation.

The role requires fluent German and English (C1), willingness to work 24/7 rotational shifts with night coverage, and strong organizational skills.

Qualifications

• Fluent written and verbal German and English (C1 level).
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage with two days off.

Responsibilities

• Provide high-quality customer care in German and English, handling inquiries across multiple markets.
• Demonstrate active listening and problem-solving to resolve issues, emergencies, and disputes.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

German language

English language

Job description

Cross Border Talents is recruiting for a German & English Customer Service Specialist (Diabetes & Medical Devices) to be based on-site in Porto, Portugal. You will support users of diabetes medical devices, offering empathetic guidance and technical assistance while maintaining quality documentation.

The role requires fluent German and English (C1), willingness to work 24/7 rotational shifts with night coverage, and strong organizational skills.