Customer Service Specialist - German & English (Medical Devices)

Cross Border Talents; Coimbra; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Welcome bonus

Meal allowance

Job summary

Cross Border Talents is recruiting a German & English Customer Service Specialist to be on-site in Porto, Portugal, supporting users of diabetes medical devices. You will provide empathetic guidance, handle inquiries, and ensure issue resolution with a high level of accuracy.

The role requires fluency in German and English (C1), willingness to rotate shifts (including nights), and strong organizational skills to thrive in a high-demand support environment.

Qualifications

• Fluent written and verbal German + English (C1 level).
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage with two days off. Occasional night shifts (22:00–07:00).
• Strong organizational skills, high stress management, attention to detail, and active listening.

Responsibilities

• Deliver high-quality customer care in German and English across multiple markets.
• Demonstrate active listening and problem-solving to resolve customer issues and inquiries.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

German language proficiency

English language proficiency

Customer service

Active listening

High stress management

Job description

About the Role

We are recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in German and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal German + English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support