Customer Service Specialist (English Speaker)
Cross Border Talents
14 days+
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Benefits offered by this job
Job summary
Cross Border Talents in Lisbon, Portugal, on-site, is seeking a customer support specialist to assist business clients via email and chat while helping them get the most from our digital advertising and technology solutions.
The role offers daily interaction with an international, multicultural team and opportunities for career development. A strong emphasis is placed on clear communication and problem-solving in a fast-paced environment.
Qualifications
- Fluent English is required.
- Experience in customer service, digital marketing, or advertising support is preferred.
- Strong communication and problem-solving abilities are essential.
Responsibilities
- Provide customer support and product troubleshooting.
- Resolve client queries in collaboration with internal teams.
- Guide customers on product features and best practices.
- Deliver an exceptional customer experience.
Skills
Fluent English
Customer service experience
Digital marketing / advertising
Communication skills
Problem-solving
Job description
Lisbon, Portugal | On-site
Join an international team supporting business clients through email and chat while building your career in the digital advertising and technology industry.
Your Responsibilities
- Provide customer support and product troubleshooting.
- Resolve client queries in collaboration with internal teams.
- Guide customers on product features and best practices.
- Deliver an exceptional customer experience.
Requirements
- Fluent English.
- Experience in customer service, digital marketing, or advertising support.
- Strong communication and problem-solving skills.
- Valid EU work authorization required.
Benefits
- Welcome bonus available.
- Daily meal allowance.
- International and multicultural work environment.
- Career development and growth opportunities.
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