Digital Marketing CS Specialist

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Accommodation Support Available for up

Utilities Included

Comprehensive Training and Onboarding

Career Growth Opportunities

International and Multicultural Work环境

Stable Full-Time Employment

Resumo da oferta

Cross Border Talents in Lisbon is seeking a dedicated Customer Support Specialist fluent in Italian and English to assist clients in digital advertising, manage inquiries, and troubleshoot issues within a fast-paced, international team.

The role requires a Marketing degree, paid campaigns experience, and a customer-focused mindset, with training and growth opportunities in a multicultural environment.

Qualificações

• EU Work Authorization required.
• Fluent Italian and English (C1+ level).
• Mandatory experience in Paid Campaign Management.
• Degree in Marketing or a related field.
• Previous experience in Digital Marketing.
• Experience in a Contact Centre or Service Program within an Advertising Technology environment.
• Good understanding of social media platforms and digital advertising.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide high-quality customer support in Italian and English.
• Assist clients with inquiries related to digital advertising and campaign management.
• Support customers through various communication channels.
• Troubleshoot customer issues and provide effective solutions.
• Collaborate with internal teams to resolve complex cases.
• Deliver an outstanding customer experience while maintaining service quality standards.
• Manage cases accurately using internal systems and tools.

Conhecimentos

Italian

English

Paid Campaign Management

Digital Marketing

Customer service

Communication skills

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

About the Role

Join an international team supporting customers in the digital advertising sector. In this role, you will assist clients while leveraging your knowledge of digital marketing, paid campaigns, and customer support. This is an excellent opportunity for professionals with a marketing background who are looking to grow their careers in a dynamic and international environment.

Key Responsibilities

• Provide high-quality customer support in Italian and English
• Assist clients with inquiries related to digital advertising and campaign management
• Support customers through various communication channels
• Troubleshoot customer issues and provide effective solutions
• Collaborate with internal teams to resolve complex cases
• Deliver an outstanding customer experience while maintaining service quality standards
• Manage cases accurately using internal systems and tools

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Mandatory experience in Paid Campaign Management

Degree in Marketing or a related field

Previous experience in Digital Marketing

Experience in a Contact Centre or Service Program within an Advertising Technology environment

Good understanding of social media platforms and digital advertising

Strong customer service and communication skills

Ability to work independently and as part of a team

What We Offer

Performance Bonus

Daily Meal Allowance

Accommodation Support Available for up to 12 Months

Utilities Included

Comprehensive Training and Onboarding

Career Growth Opportunities

International and Multicultural Work Environment

Stable Full-Time Employment

Schedule

• Initial schedule: Monday to Sunday between 07:00 and 19:00
• Rotational shifts: 07:00-16:00 or 10:00-19:00
• Future schedule (subject to business needs): 24/7 rotational shifts
• Two rotational days off