Customer Service Specialist

CB Talents; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

14-month salary paid across 14 months

€60 attendance bonus monthly (11 mths)

Job summary

CB Talents in Portugal seeks a Customer Service Specialist with strong digital advertising know-how to support and optimize performance on paid campaigns. You will leverage your background in Digital Marketing to assist brands and manage complex account queries.

The role requires experience in managing paid campaigns and a Marketing degree, with a path toward supporting AdTech platforms in a fast-paced, global tech environment.

Qualifications

• Must have proven experience managing paid advertising campaigns.
• Bachelor's degree in Marketing or a closely related field is required.
• Solid background in Digital Marketing and experience in a Contact Centre or support program for an AdTech company.
• Strong fluency in social media products and understanding of digital advertising ecosystems.

Responsibilities

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Analyze and resolve complex account and campaign queries using digital marketing expertise.
• Be a core support pillar in a fast-evolving, globally recognized tech ecosystem.

Skills

Paid advertising campaigns

Digital marketing

Social media

Education

Bachelor's degree in Marketing

Tools

AdTech platforms

Job description

Ready to Shape the Future of Digital Advertising?

Are you a social media native who understands the mechanics behind paid campaigns? Do you thrive in fast-paced, tech-driven environments? We are looking for a sharp, data-aware Customer Service Specialist to support and optimize performance.

If you have a background in digital marketing and love helping brands succeed, this is your next big move.

What You'll Do

• Provide high-level, solutions-oriented customer support for digital advertising and paid campaign management platforms.
• Guide users through troubleshooting, optimization, and platform best practices.
• Utilize your digital marketing expertise to analyze, understand, and resolve complex account and campaign queries.
• Act as a core support pillar in a fast-evolving, globally recognized tech ecosystem.

What We Are Looking For

To smash it in this role, you must bring:

• The Experience: Proven experience managing paid advertising campaigns is mandatory.
• The Blueprint: A Bachelor's degree in Marketing or a closely related field.
• The Background: Solid experience in Digital Marketing and a background working in a Contact Centre or support program for an AdTech company.
• The Mindset: Absolute fluency in social media products and a strong fundamental grasp of digital advertising ecosystems.

Work Schedule & Flexibility

• Phase 1 (Immediate Start): A steady daytime window.
  • Monday to Sunday coverage (07:00 to 19:00 window).
  • You will work one of two shifts: 07:00 – 16:00 OR 10:00 – 19:00.
• Phase 2 (Future Scope - TBC): Transitioning to a 24/7 rotating shift model (Monday to Sunday) with 2 rotating days off per week. Flexibility for this future shift is a must!

Compensation & Perks

• Base Salary: €1,100 per month (paid across 14 months).
• Attendance Bonus: An extra €60 per month (paid across 11 months) just for being reliable and on top of your game.