Senior Salesforce Marketing Cloud Specialist Campaign Lead

Csa Data Consulting; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Csa Data Consulting in Lisbon is seeking a B2B Digital Advertising Support Specialist to assist Spanish-speaking advertisers on our platform. You will resolve product issues, explain advertising tools, and help campaigns improve performance.

The role blends marketing know-how with customer success in a fast-growing, international environment. A 6-month contract with potential extension, starting 22/10, on-site in Lisbon.

Qualifications

• Degree in Marketing or related field.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Service Program within Advertising Tech.
• Strong familiarity with social media platforms andDigital advertising fundamentals.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Identify initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and B2B support cases via email and chat.
• Own customer queries and drive resolution with Product Operations and Engineering teams.
• Support advertisers with technical and product-related issues.
• Drive CSAT by ensuring service quality throughout the case journey.
• Provide clear updates across all customer touchpoints.
• Ensure adherence to SLAs while maintaining productivity.
• Partner with in-house technical specialists to educate advertisers on features and best practices.

Skills

Digital marketing

Customer service

Communication

Problem solving

Teamwork

Education

Degree in Marketing

Job description

B2B Digital Advertising Support Specialist (Spanish Market)

Location: Lisbon, Portugal (On-site)

Languages: Spanish C1 | English B2

Start Dates: 22/10

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience?
Join a fast-paced, international environment where you'll support B2B advertisers using advanced advertising solutions from a leading global tech company (client name confidential).

In this role, you'll become a trusted advisor to advertisers—helping them resolve product issues, understand advertising tools, and improve campaign performance. This is an excellent opportunity to grow your career at the crossroads of marketing, technology, and customer success.

Key Responsibilities

Take an active role from day one in identifying initiatives to improve service quality and advertiser experience

Handle and resolve end-to-end product troubleshooting and B2B customer support cases across email and chat channels

Own customer queries and drive resolution by collaborating closely with internal Product Operations and Engineering teams

Support advertisers with generic, technical, and product-related issues

Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the full case journey

Provide clear and timely updates across all customer touchpoints

Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:
  • Product features
  • Common issue types
  • Best practices for digital advertising success

Candidate Profile

We are looking for candidates who combine digital marketing expertise with a strong customer-oriented mindset.

Mandatory Requirements:

Degree in Marketing or a related field

Hands-on experience in Digital Marketing

Previous experience in a Contact Centre or Service Program within an Advertising Tech environment

Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals

Excellent customer service, communication, and problem-solving skills

Ability to work independently and collaboratively within a team

Working Schedule

Initial Schedule:

Monday to Sunday | 07:00 – 19:00

• Rotating shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

2 rotating days off

Future Schedule (TBC by client):

24/7 rotational shifts, Monday to Sunday

Salary Package:

Base Salary: €920.00 gross/month (paid in 14 months)

Welcome Bonus: €250.00 gross/month (divided over12 months)

Meal Allowance: €7.63 net per working day

Health Insurance:

Available from Day 1 (monthly payment)

Free after 6 months of contract

Enrollment requires a valid NIF and NISS

Why Join Us?

Gain hands-on experience in B2B digital advertising and AdTech

Work in a multicultural, high-growth environment

Build a strong foundation for an international career in Digital Marketing & Customer Success