Customer Service Specialist *

FH Collective Academy; Braga; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 salaries base

€100 monthly bonus

Resumo da oferta

FH Collective Academy in Braga, Portugal, is hiring a Customer Service Specialist (German-speaking) for an on-site, Monday–Friday role starting 23 April 2026. The team handles German-speaking customers via phone, email, or chat and aims for high customer satisfaction.

A stable weekday schedule is offered with a base salary and monthly bonus. Ideal candidates are based in Portugal (Braga/Aveiro area) with native German and strong English, good communication, and a customer-focused mindset.

Qualificações

• Native or C2 level German with good English.
• Strong communication skills.
• Customer-focused mindset.
• Previous customer service experience is a plus.

Responsabilidades

• Provide support to German-speaking customers via phone, email, or chat.
• Handle customer inquiries efficiently and professionally.
• Ensure high levels of customer satisfaction.
• Maintain accurate records in internal systems.

Conhecimentos

German (native/C2)

English

Communication skills

Customer focus

Descrição da oferta de emprego

Customer Service Specialist (German-speaking)

Location: Braga, Portugal (On-site)

Start Date: 23 April 2026

Schedule: Monday to Friday, 07:00 – 16:00

Contract: Full-time

About the Role

Join a professional customer service team in Braga, supporting German-speaking customers in a structured and stable weekday role. Ideal for candidates already based in Portugal seeking a long-term opportunity.

What You'll Do

• Provide support to German-speaking customers via phone, email, or chat
• Handle customer inquiries efficiently and professionally
• Ensure high levels of customer satisfaction
• Maintain accurate records in internal systems

What We're Looking For

• Native / C2 German + good English level
• Strong communication skills
• Customer-focused mindset
• Previous customer service experience is a plus

What's in It for You

• Base Salary: €1,055 gross x14 salaries
• Monthly Bonus: €100 gross x12
• Stable Monday–Friday schedule (no weekends)

Important Notes

• Must already be based in Portugal (Braga/Aveiro area)
• No relocation support
• On-site role only