Customer Service Representative with French in Braga

Recruityard; Braga; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary

Performance-based bonuses

Health insurance and employee discounts

Full training provided and paid

Real career progression opportunities

Resumo da oferta

A leading customer support firm in Braga is seeking French-speaking Customer Support Agents. You will support high-level clients through various channels and provide technical assistance for digital ad products. The ideal candidate is fluent in French, has excellent communication skills, and is proficient in English. This role offers a competitive salary, bonuses, and comprehensive training. You will be part of a dynamic team helping major brands grow their online presence.

Qualificações

• Fluency in French (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Responsabilidades

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Conhecimentos

Fluency in French

Proficient English

Strong communication skills

Problem-solving skills

Interpersonal skills

Technical basics

Descrição da oferta de emprego

Overview

We are currently looking for French-speaking Customer Support Agents to join a fast-growing team in Braga. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile

• Fluency in French (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Full training provided and paid
• Real career progression opportunities in a leading industry

Why Apply?

• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation.

If you\'re fluent in French, passionate about digital solutions, and eager to take the next step in your career, we\'d love to hear from you!

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