French Customer Experience Specialist in Braga

Cross Border Talents; Braga; On-site; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

A dynamic customer support firm in Braga is seeking a French Customer Experience Specialist. The role involves providing exceptional support to clients through various channels, including phone, email, and social media. The ideal candidate will be fluent in French and have strong communication and analytical skills. We offer competitive compensation, performance bonuses, and allowances for meals and transportation, all in a collaborative onsite environment.

Qualifications

• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, and login issues.
• Provide suggestions for process and service improvements.
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Skills

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

French Customer Experience Specialist in Braga

About the job French Customer Experience Specialist in Braga

Take Your Career to the Next Level!

We’re seeking a driven Customer Success Specialist to join our innovative and dynamic team! If you're adaptable, personable, and thrive in a fast‑paced environment, this is the perfect opportunity for you.

Role Overview:

As a Customer Support Specialist, you’ll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
• Serve as a trusted advisor to customers, particularly in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0‑1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for meal expenses during work hours
• Transportation Allowance: Support for commuting costs
• Onsite Work: Thrive in a collaborative, in‑office environment

Ready to embark on a rewarding customer support career? Apply today, and let’s get in touch!