Customer Service Advisor - French and English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Relocation support

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking bilingual customer service representatives to support an international client. You will handle inbound and outbound customer contacts and resolve questions with care and accuracy.

Fluency in French and English is essential, and your language skills will be used every day. The role offers paid training, a supportive team leader, and clear progression opportunities within a multicultural environment, with relocation support for candidates moving to

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

French (Fluent)

English (Fluent)

Customer service

Communication

Job description

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.
• Relocation support is available for candidates moving to Portugal.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: rotating 24/7 shifts with two rotating days off.