Customer Service Representative Italian + English

CBT; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus of 2,000

Meal allowance of 7.23 per day

Transport allowance of 20 per month

Health Insurance from day one

Health insurance

Braga projects bonus

Resumo da oferta

A leading home appliances firm in Lisbon is looking for a Customer Service Representative fluent in Italian and English. The role involves delivering exceptional customer service through various channels and requires strong communication skills and a problem-solving mindset. Applicants should have experience in a customer service environment and be comfortable working and managing client inquiries efficiently. This position offers benefits such as health insurance and monthly bonuses.

Qualificações

• Previous customer service or call center experience preferred.
• Strong interpersonal skills are essential.
• Ability to work in a fast-paced environment with rotational shifts.
• Ability to work rotational shifts in a fast-paced environment.

Responsabilidades

• Deliver outstanding customer service for the Italian market via phone, email, and chat.
• Provide accurate product and service information for home appliances.
• Handle complaints, troubleshoot issues, and offer solutions.
• Maintain quality standards in every interaction.
• Ensure punctuality and attendance requirements are met to qualify for bonus incentives.

Conhecimentos

Bilingual in Italian and English

Strong communication skills

Problem-solving abilities

Communication

Descrição da oferta de emprego

Job Openings Customer Service Representative Italian + English

About the job Customer Service Representative Italian + English

Location: Lisbon, Portugal (On-Site)

Start Date: 23 October 2025

Reference: [Optional Ref Code]

About the Role

We are seeking a customer-focused, bilingual Italian + English professional to join our Home Appliances customer service team in Lisbon on an on-site basis. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering exceptional client experiences for the Italian market.

Schedule

• Days: Monday to Saturday
• Hours: 07:00 17:00 (rotational shifts)
• Days Off: Sunday + 1 rotational day

Salary & Bonuses

• Welcome Bonus: 2,000 (paid in 12 monthly instalments during the first year of employment)
  • Installments are conditional on maintaining < 6% unjustified absenteeism in the preceding month.
• Position Bonus: 100 per 12 months
• Performance Bonus: N/A
• Meal allowance: 7.23 per day
• Transport allowance: 20 per month
• Health Insurance: Provided from day one
  • Employee contribution applies for the first 6 months; free thereafter
• Additional Position Bonus Braga projects: 20 per 12 months (if applicable)

Key Responsibilities

• Deliver outstanding customer service for the Italian market via phone, email, and chat.
• Provide accurate product and service information for home appliances.
• Handle complaints, troubleshoot issues, and offer solutions within company policies.
• Maintain quality standards in every interaction.
• Ensure punctuality and attendance requirements are met to qualify for bonus incentives.

Requirements

• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Problem-solving mindset and patience with customers.
• Ability to work rotational shifts in a fast-paced environment.