Italian-Speaking Customer Experience Specialist Small Gadgets Project

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

An international recruitment agency is seeking Italian-speaking Customer Experience Specialists for a well-known small appliances brand in Lisbon. Responsibilities include assisting with customer inquiries and troubleshooting to ensure satisfaction. The role offers a one-year contract with a base salary of EUR 1,000/month, bonuses, and relocation support.

Serviços

Performance bonus

Meal allowance

Transport allowance

Health insurance

Relocation support

Qualificações

• Must have valid documentation to work in Portugal.

Responsabilidades

• Assist customers with product inquiries, order issues, and technical troubleshooting.
• Respond to customer requests via phone, email, and chat in a professional manner.
• Ensure a high level of customer satisfaction by resolving issues effectively.
• Collaborate with internal teams to escalate complex cases when necessary.

Conhecimentos

Fluency in Italian (C2 and higher)

Good command of English (B2)

Customer service experience

Descrição da oferta de emprego

Overview

Job Openings Italian-Speaking Customer Experience Specialist Small Gadgets Project

Start Date: April 10, 2025

We are looking for Italian speakers to join our international client's team as Customer Service Representatives to provide support for a well-known small appliances brand. In this role, you will handle customer inquiries, assist with troubleshooting, and provide exceptional service. This is a full-time, on-site position in Lisbon.

If you meet the requirements and are interested in this opportunity, we encourage you to apply today by sending your CV in English!

Responsibilities

• Assist customers with product inquiries, order issues, and technical troubleshooting.
• Respond to customer requests via phone, email, and chat in a professional manner.
• Ensure a high level of customer satisfaction by resolving issues effectively.
• Collaborate with internal teams to escalate complex cases when necessary.

Work Schedule

• Monday to Saturday: 08:00 AM 06:00 PM (Portuguese time).
• Days off: Sunday + 1 rotational day during the week.
• Includes work on bank holidays (extra payment is applicable)
• On-site position in Lisbon.

Eligibility Requirements

• Fluency in Italian (C2 and higher) and a good command of English (B2, written and spoken).
• Previous customer service experience is a plus but not mandatory.
• Must have valid documentation to work in Portugal (possession of either one of the following is required):

Contract & Compensation

• Type of contract: 1-year fixed-term contract.
• Base salary: EUR 1,000/month (paid over 14 months).
• Performance bonus: EUR 100 per month (paid over 12 months).
• Meal allowance: EUR 7.23 per working day.
• Transport allowance: EUR 20 per month.
• Health insurance: Available from day 1 (employee contribution required). Fully covered after 6 months.

Relocation Support

• For candidates relocating to Lisbon:
• Flight reimbursement (up to EUR 400 in Economy class)
• Shared accommodation option for up to 12 months, bills included