Italian-Speaking Customer Service Representative

CareerForge; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Meal Allowance

Transport Allowance

Career Development

Company-Provided Equipment

Work Environment

Resumo da oferta

CareerForge in Lisbon is seeking an onsite Italian-speaking Customer Service Representative to support Italian-speaking clients with website-related technical issues. You will troubleshoot, guide users through features, and maintain high service standards in a fast-paced environment.

This role requires Italian language proficiency, English at least B2, EU ID, and willingness to work rotating shifts including nights. The company provides training, equipment, and career development opportunities.

Qualificações

• Italian-speaking with strong English (B2+).
• Experience in customer service or technical support is advantageous but not essential.
• Excellent written and verbal communication.
• Ability to learn quickly and adapt to technology.
• Willingness to work 24/7 rotating shifts including nights.
• EU ID required for employment in Portugal.

Responsabilidades

• Provide top-tier customer service to Italian-speaking clients via phone, email, and live chat.
• Troubleshoot website-related issues and guide customers through solutions.
• Assist customers with account features and settings on the platform.
• Record interactions in the CRM and ensure accurate follow-up.
• Escalate complex issues to internal teams as needed.
• Maintain confidentiality and adhere to company policies.

Conhecimentos

Customer service

Technical support

Communication

Problem solving

Troubleshooting

Fast-paced environment

Attention to detail

Night shifts

EU ID

Ferramentas

CRM system

Descrição da oferta de emprego

Italian-Speaking Customer Service Representative

Job Openings Italian-Speaking Customer Service Representative

About the job Italian-Speaking Customer Service Representative

Job Title: Onsite Italian-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Health and Life Insurance (Comprehensive coverage from day one)
• Company-Provided Equipment (Laptop, tools, and software)
• Work Onsite: This role is based onsite in Lisbon, Portugal.
• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts.

Job Description:

We are looking for a dynamic and customer-focused Italian-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This role is part of an exciting opportunity in the website technical solutions industry. As an onsite representative, you will be directly supporting Italian-speaking customers, providing technical assistance and solving issues related to website services. This is an excellent opportunity to join a fast-growing company with plenty of room for career development.

As an Italian-speaking customer service representative, your key role will be to provide high-level technical support to customers facing challenges with website-related issues. The job will involve troubleshooting, guiding customers through solutions, and ensuring their satisfaction. You will work in a fast-paced and constantly evolving environment, offering both reactive and proactive support. While prior experience in customer service or technical support is a plus, it is not a requirement, and we provide all the necessary training and resources to help you succeed in your role.

You will be working onsite in Lisbon, contributing to the daily operations and customer interactions. In addition to assisting with technical support, you'll also be responsible for maintaining high customer service standards, ensuring each interaction is handled with professionalism, efficiency, and a customer-first attitude.

As part of this role, you will receive extensive training on the company’s products and services, ensuring you are fully equipped to assist customers. You will also have the opportunity for career growth and professional development through internal training programs and performance-based promotions.

Key Responsibilities:

• Provide top-tier customer service to Italian-speaking clients via phone, email, and live chat, assisting with technical issues related to websites, troubleshooting, and resolving any challenges faced by the users.
• Troubleshoot website issues such as errors, website performance problems, and other technical challenges, helping clients understand the solution in a clear and concise manner.
• Guide customers through website features, account settings, and other technical processes, ensuring they can fully utilize the platform.
• Handle customer inquiries, providing timely and effective solutions in line with company guidelines.
• Ensure customer satisfaction by offering fast and effective solutions to technical problems, maintaining professionalism at all times.
• Record and track all customer interactions in our internal CRM system to ensure accurate documentation and follow-up.
• Escalate complex issues to appropriate internal teams when necessary to ensure customer concerns are resolved in a timely manner.
• Offer feedback and suggestions for service improvements based on customer interactions and experiences.
• Maintain confidentiality and ensure compliance with company policies related to customer data and security.
• Participate in training sessions and workshops aimed at expanding knowledge and improving service quality.
• Be able to work under pressure while maintaining high levels of service, especially during peak hours and weekends.

Skills and Qualifications:

• Intermediate proficiency in English (B2 level or higher preferred)
• Previous customer service or technical support experience is advantageous but not essential
• Excellent communication skills, both written and verbal
• A passion for technology and an ability to learn quickly
• Ability to problem-solve and troubleshoot technical issues effectively
• Ability to work in a fast-paced environment, managing multiple tasks at once
• Strong attention to detail and organizational skills to manage customer queries and ensure accurate reporting
• Ability to handle repetitive tasks and remain focused and efficient
• Comfortable with working night shifts and weekends as part of the 24/7 rotating shift pattern
• A customer-first mindset and the ability to empathize with customers’ issues
• EU ID required for employment in Portugal

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
• Meal Allowance: Daily allowance to cover your meal costs
• Transport Allowance: Monthly allowance to assist with transportation expenses
• Career Development: Ongoing professional development and growth opportunities within the company
• Company-Provided Equipment: All necessary equipment including a laptop and software tools to help you perform your job successfully
• Work Environment: A collaborative and supportive team that values open communication and shared knowledge