Customer Service Representative (German Speakers) - Lisboa | Setembro

Salt Services SA; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive bonuses

Health insurance

Transportation allowance

Meal card/ticket

Leisure room

Resumo da oferta

Salt Services SA is seeking a Customer Support Representative to deliver German-language telephone support to customers in Lisbon/Porto. You will assist with information on products and services, and manage customer requests ensuring accurate updates in our systems.

The role requires fluency in German (C1) and flexibility to work Mondays through Saturdays between 07:00 and 21:00. English is a plus, and there are opportunities to grow within a modern office environment.

Qualificações

• Fluency in German at C1 level or higher.
• English proficiency is a plus.
• Willingness to work flexible hours (Mon–Sat, 07:00–21:00).
• Reliable, punctual and customer-focused.

Responsabilidades

• Provide top-notch telephone support to customers in German.
• Assist customers with information and product/service queries.
• Manage requests and update systems (rates, plans, activations, addresses).
• Identify opportunities to improve customer service processes.

Conhecimentos

German fluency

Telecom interest

Problem solving

Flexibility

Descrição da oferta de emprego

As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.
• Assist both existing and potential customers with information and support related to our products and services.
• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
• Telecom Interest: A genuine interest in telecommunications products and services.
• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
• Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
• Personal Strengths: You are reliable, punctual, and customer-focused.
• Be available for regular commuting or to plan a relocation to the area of our offices in Porto.

What We Offer:

• Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
• Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
• A Modern Workplace: Work in prime locations in Lisbon and Porto, in cozy, contemporary office environments that include a leisure room.
• Job Stability: Long-term growth opportunities.