Customer Service Representative - German and English (Hybrid)

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Savior Artigos Texteis Lda in Porto, Portugal, is hiring customer service representatives for a bilingual German-English team. You will handle inquiries via phone, email and chat, resolve questions with accuracy, and log interactions in the case management system.

The role requires fluency in German and English, a friendly and patient communication style, and the ability to work across multiple systems. The position is hybrid, based in Porto, with standard business hours.

Qualifications

• Fluent in German and English.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

German language

English language

Communication skills

Attention to detail

Team player

Job description

Looking for German and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a hybrid position based in Porto, combining office and remote working. Working hours: Monday to Friday - 09:00 to 18:00 Days Off - Saturday and Sunday.