Customer Service Representative - German and English

Enovis; Entroncamento; On-site; EUR 30,000 - 48,000; Full time

Job summary

Enovis seeks a Customer Service Representative for DACH to support European operations from Lisbon, Portugal. You will manage customer orders, resolve inquiries, and collaborate with Sales, Pricing and Master Data to ensure accurate order processing and timely fulfillment.

You must be fluent in German (C2) and English, have 2+ years in customer service, and be legally eligible to work in the EU. Travel may be required.

Qualifications

• Minimum 2+ years of experience in a customer service role.
• Proven track record driving process improvement initiatives.
• Must be legally eligible to work in EU and able to travel internationally.
• Full fluency in German (native or C2) plus solid English comprehension.

Responsibilities

• Receive and process customer orders accurately and promptly.
• Communicate order issues to field Sales and Customers.
• Maintain data integrity during order entry.
• Collaborate cross-functionally with Customer Service, Sales Ops, Pricing & Master Data, AR.
• Provide daily phone support and handle inquiries with professionalism.
• Contribute to knowledge base updates and process improvements.
• Assist teammates and support onboarding and system housekeeping.

Skills

Customer service

Process improvement

German language

English language

ERP systems

Salesforce

MS Office

SharePoint

MS Teams

Job description

Customer Service Representative - DACH (Permanent, Full Time) German and English

Location

Global Business Technology Hub - Lisbon, Portugal

Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we 'create better together' by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

We're looking for a passionate and energetic Customer Service Agent to join our team. In this role, you'll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

As a CS Agent, you'll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales and Customers
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
• A strong team player, capable of influencing and engaging effectively at all organizational levels
• Highly adaptable and flexible, capable of adjusting to changing priorities

What We Need

Education, Experience and Eligibility

• Minimum 2+ years of experience in a customer service role
• Proven track record driving process improvement initiatives
• Must be legally eligible to work in EU and able to travel internationally
• Full fluency in German - native or C2 minimum + solid English comprehension / communication.

General Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
• Experience working with ERP systems: Oracle, Salesforce preferable.
• Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
• Accurate and timely execution with a solution-based approach.
• Multi-task, embrace change and innovate in a fast-paced environment.
• Analyze data to identify trends and root cause issues.
• Adapt in a dynamic work environment and make independent decisions.
• Versatility, attention to detail, organizational skills, and team-work spirit.
• Represent the company professionally, ethically, and morally demonstrating cult