Customer Service Representative - German and English

Enovis Corporation; Lisboa; Híbrido; EUR 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work regime

Resumo da vaga

Enovis Corporation seeks a Customer Service Representative proficient in German and English to join our Lisbon-based team. You will manage customer orders, resolve inquiries, and coordinate with Sales and Operations to ensure accurate processing and timely delivery.

This hybrid role combines in-person collaboration with remote work flexibility. The ideal candidate has at least 2 years in customer service, is fluent in German with strong English skills, and can navigate ERP systems like Oracle or

Qualificações

• Minimum 2+ years of experience in a customer service role.
• Proven ability to drive process improvements and maintain data accuracy.
• Fluent in German with strong English comprehension and communication skills.
• Experience working with ERP systems (Oracle, Salesforce preferable).
• Willingness to travel internationally.

Responsabilidades

• Receive and process incoming customer orders accurately.
• Communicate order and fulfillment issues to field Sales and Customers.
• Ensure data integrity during the order entry process.
• Manage orders from entry through delivery, resolving billing issues promptly.
• Collaborate with cross-functional teams to maintain accurate customer information.
• Provide daily phone support and maintain active voice communications.
• Support regional and global teams to optimize processes and improve systems.

Conhecimentos

German (C2)

English (C1)

Ferramentas

Oracle

Salesforce

MS Office Suite

Descrição da vaga

Customer Service Representative - German and EnglishThis site uses cookies and other tracking technologies to provide you with our services, enhance the performance and functionality of our services, analyze the use of our products and services, and assist with our advertising and marketing efforts. To view the cookie policy, please click **here**.### Customer Service Representative - German and EnglishApply: Lisbon, Lisbon, Portugal: Full time: Posted Today: R0034694**Quem somos****SOBRE A ENOVISTM**A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.## **Who We Are****ABOUT ENOVISTM**Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.**As suas responsabilidades | What You'll Do****Customer Service Representative – DACH (Permanent, Full Time) German and English** **Location: Global Business Technology Hub – Lisbon, Portugal** EnovisTM is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles. **#CreatingBetterTogether** **www.enovis.com** Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better TogetherTM? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets. **Position Summary** We’re looking for a passionate and energetic Customer Service Agent to join our team. In this role, you’ll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care. As a CS Agent, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team. **Essential Functions** * Receive and process incoming customer orders accurately* Communicate order and fulfillment issues to field Sales and Customers* Ensure record accuracy by maintaining data integrity during the order entry process* Manage orders from entry through delivery, resolving billing issues promptly* Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information* Identify and suggest process improvements and contribute to knowledge base updates* Support fellow Customer Service team members as needed* Follow up on internal holds related to customer credits* Apply proper complaint handling procedures and understand stakeholder roles* Provide daily phone support and maintain voice communication activity* Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery* A strong team player, capable of influencing and engaging effectively at all organizational levels* Highly adaptable and flexible, capable of adjusting to changing priorities **What We Need** **Education, Experience and Eligibility:** * Minimum 2+ years of experience in a customer service role* Proven track record driving process improvement initiatives* Must be legally eligible to work in EU and able to travel internationally* Full fluency in German - native or C2 minimum + solid English comprehension / communication.**General Skills and Competencies:** * Excellent verbal and written communication skills.* Strong interpersonal skills with aptitude in building relationships with professionals of all levels.* Experience working with ERP systems: Oracle, Salesforce preferable.* Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.* Accurate and timely execution with a solution-based approach.* Multi-task, embrace change and innovate in a fast-paced environment.* Analyze data to identify trends and root cause issues.* Adapt in a dynamic work environment and make independent decisions.* Versatility, attention to detail, organizational skills, and team-work spirit.* Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.* Work closely with regional and global teams to optimise processes and improve system **What We Offer** * You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.* You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.* You’ll enjoy a comprehensive and competitive benefits package.* Access professional development opportunities and career growth within a global corporate structure.* Enjoy stability and resources provided by a well-established, fast growing multinational company.* Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.* You’ll work hard and have fun doing it!* You will be recognized for your engagement.* Hybrid office/ remote home office regime. If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team! **Declaração de Igualdade de Oportunidades***Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa.**Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.***Equal Employment Opportunity***At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.*