Customer Service Representative (German)

The Lemon Consulting; Porto; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Initial training

Coaching & mentoring opportunities

Health & wellbeing initiatives

Monthly meal allowance

Relocation support

Job summary

The Lemon Consulting in Porto, Portugal is seeking a Customer Service Representative to handle German-speaking client inquiries on-site. You will respond via phone, chat and email, provide accurate information and support, and contribute to a positive customer experience.

You will work in a sales-oriented role, presenting the product range, supporting central marketing campaigns, and collaborating with colleagues to improve service quality.

Qualifications

• German language fluency in speaking and writing.
• English proficiency at C1 level.
• Strong listening and issue-resolution skills on first contact.

Responsibilities

• Handle all incoming contacts from bank clients via phone, chat and email.
• Provide excellent customer service and seek improvements to the customer experience.
• Use tools and processes to provide accurate, valid information.
• Sell the product range in a sales-oriented manner.
• Present products and support central marketing campaigns.

Skills

German - native

English - C1

Job description

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)


• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience


• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information


• Sales-oriented presentation of the product range


• Present the product range in a sales-oriented way, support of central marketing campaigns.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)


• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers


• Ability to take stressful situations well.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace


• Support from colleagues with coaching and mentoring opportunities


• Health and Wellbeing initiatives


• Monthly meal allowance


• Relocation support