Customer Service Representative (English-speaking) - Small Appliances

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Lisbon

Referral program

Training program

Career development

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Customer Service Representative (English-speaking) to work on-site and support homeowners’ product inquiries. You will handle incoming calls and emails, ensure quality standards, and contribute to improving the customer journey with effective problem solving.

The role emphasizes excellent written and spoken English, empathetic communication, and collaboration with teammates. On-site training and career development are provided.

Qualificações

• Excellent written and spoken English.
• Strong writing and communication with empathy and teamwork.
• Customer service experience is a plus.
• Proactive, results-driven and a good team player.

Responsabilidades

• Engage with customers to provide guidance on Homeowners’ products via calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Analyze information and solve problems to improve service quality.
• Contribute to continuous improvement of customer satisfaction.

Conhecimentos

English proficiency

Customer service

Communication skills

Empathy

Team spirit

Descrição da oferta de emprego

Job Title Customer Service Representative (English-speaking) - Small Appliances

Job Description

As a Customer Service Representative in Lisbon, Portugal (On‑Site), you will ensure performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency and customer journey improvement.

What You Will Do In This Role

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your Qualifications

• Have a high level of English (written and oral).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive, results‑driven, self‑motivated, and a great team player.
• Having previous customer experience is a plus.

What’s In It For You

• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Equal Opportunity Employment

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.