Customer Service Representative (Italian-speaking) - Small Appliances

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Resumo da oferta

Concentrix is hiring a Customer Service Representative in Lisbon, Portugal. In this on-site role, you will engage with customers for guidance on products and ensure operational excellence.

The ideal candidate has a high level of Italian and a good command of English, along with strong communication skills and a proactive approach to problem-solving. We offer competitive salary, performance bonuses, and career development programs. Join us and be part of a globally recognized organization!

Qualificações

• High level of Italian and good level of English.
• Excellent writing and communication skills.
• Proactive, results-driven, and a great team player.

Responsabilidades

• Engage with customers to provide guidance on Homeowners’ products.
• Review requests, make decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Continue improvement for customer satisfaction.

Conhecimentos

Italian (written and oral)

English (good level)

Excellent writing and communication skills

Empathy

Team spirit

Problem-solving

Descrição da oferta de emprego

Overview

Customer Service Representative (Italian-speaking) - Small Appliances

Job Description

Experience the power of a game-changing career! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly
• Demonstrate the ability to analyze information and solve problems
• Work on continuous improvement for customer satisfaction

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Italian (written and oral) and a good level of English
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers’ needs and propose fast solutions
• Are proactive, results-driven, self-motivated, and a great team player
• Having previous customer experience is a plus

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Equal Opportunity

Concentrix is an equal-opportunity employer. We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.