Customer Service Advisor - Polish and English

Savior Artigos Texteis Lda; Porto; Presencial; EUR 11.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Career progression opportunities

Friendly, multicultural environment

Descripción de la vacante

Savior Artigos Texteis Lda in Porto seeks bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Polish and English is essential, and your language skills will be used every day. This on-site role offers paid training, supportive leadership, and clear quality guidance, with career development paths available.

Formación

• Polish and English language fluency required.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

Polish language

English language

Communication skills

Multitasking

Team player

Descripción del empleo

Looking for Polish and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Polish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Porto. Working hours: confirmed during the interview process.