Customer Service Advisor - Polish and English

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training and onboarding

Supportive team leader

Career development paths

Friendly multicultural environment

Resumo da oferta

Cross Border Talents in Porto is seeking bilingual Polish and English-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and log each interaction in the case management system.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and career development paths within a friendly multicultural environment.

Qualificações

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Reliability, attention to detail and a team-first attitude.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conhecimentos

Polish language

English language

Communication skills

Team player

Attention to detail

Calm under pressure

Descrição da oferta de emprego

Looking for Polish and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Polish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Porto. Working hours: confirmed during the interview process.